AFTER-SALES

WHAT'S THE SECRET BEHIND OUR EXCELLENT AFTER-SALES ASSISTANCE SERVICE? WE COMBINE EXPERTISE AND EFFICIENCY AND WE ALWAYS LISTEN TO OUR CLIENTS

The Tera Automation's staff is made of technicians, engineers and sales managers; they are always at the clients' disposal to provide technical details, explanations and any type of useful information.

As a matter of fact, we think that communicating with our clients is paramount to solve any problem. It is also worth reminding that we also manufacture every piece of our machines ourselves, which is a priceless skill. Finally, a high-quality after-sales service is only efficient if it can find solutions in a timely manner, in order to help clients prevent costly production interruptions, any time and anywhere they might be.

  • After having purchased a product, Tera Automation will offer you the following after-sales service options: Remote assistance via the T-Router device;
  • After-Sales - after-sales assistance providing the client with the help of our expert and specialized staff with adequate technical expertise;
  • Maintenance contracts - customized packages including regular visits for full machine inspections and replacement of damaged parts or parts at risk, if needed.

On call assistance services - 24/7 emergency service.

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Via Romena, 7/9 - Loc. Porrena - 52014
Poppi (AR) - Italy

SPARE PARTS AND CONSUMABLES

Experience has taught us that keeping a stock of consumables and spare parts is absolutely essential to guarantee production continuity and carry out simple maintenance tasks in an effective and timely manner. 

We at Tera Automation have our own fully-equipped CNC workshop, where we manufacture the pieces necessary to build machines, as well as their spare parts. We have recently launched a new separate division which can supply special milled and lathed components very quickly.  

That's why our warehouse is always fully stocked with spare parts which can be quickly sent to clients, wherever they might be in the world, in order to minimize production interruptions.

SERVICE AND MAINTENANCE

Our T-Router allows us to monitor machines and intervene remotely in real time, if needed; it is an unmatched tool in the field of assistance and maintenance services.

Thanks to our T-Router, we can provide our clients with a remote assistance, wherever our machine might be in the world, as well as software updates and we can carry out control diagnostic operations.

T-E.A.M (TERA EVERYWHERE ASSISTANCE MODULE)

REMOTE ASSISTANCE PACKAGE

We have always stood out for innovation as well as for our ability to transform and evolve when faced with change.

In a world in which more or less everyone is tuning in to the 4.0 frequency, we are trying to go further, to overcome our own limits and those imposed by contingencies.

For this reason, every day we invest our efforts in creating more and more advanced technologies that allow us to be close to our customers at all times and in every way, even when events do not allow us to be physically with them.

Hence our new remote support package T-e.a.m (Tera Everywhere Assistance Module): a complete and reliable after-sales support solution that you will not want to give up.

AUGMENTED REALITY AND “SEE-WHAT-I-SEE” TECHNOLOGIES

Among the after-sales services offered by Tera that of remote assistance with Augmented Reality is of particular importance.

We use technology to bridge the distance with our customers and in turn reduce intervention and problem-solving times. After purchasing this service, you simply need to install an app on your cell phone or tablet.

You can contact our technicians with the app and start a remotely guided service. Using the camera of your device, our technician will be able to see exactly what the customer is looking at ("See-what-I-see" technology) and show him where to intervene in real time.

Smart glasses are an interesting alternative to the above-mentioned devices. In addition to all the features described before, they are equipped with voice commands and therefore allow to work in hands free mode: since the customer does not have to hold any device in his hand, he can use the necessary tools for the operation.

CONTACT US

ASK FOR MORE INFORMATION

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TERA AUTOMATION S.R.L.

Via Romena, 7/9 - Loc. Porrena
52014 Poppi (AR) - Italy
Phone: +39 0575536625
Fax: +39 0575539851
E-mail: tera@tera-automation.com

TERA WORLDWIDE

USA: New York
INDIA: Mumbai
TURKEY: Istanbul
THAILAND: Bangkok
SPAIN: Barcelona

RECOMMENDATIONS

PMT
MMTC-PAMP
Heraeus
Andrei s.r.l.
Andrei s.r.l.

“We have been working closely with Tera since 2016. We are using their Automatic Grain weighment machine and it is working to our satisfaction. They have a sales and service team with young and enthusiastic people who are always willing to listen and help. They have exceptional expertise in using automation to improve upon the operational excellence. We wish them luck in all their endeavours.”

- Mr. Debasish Bhattacharjee, Deputy President (Works),
MMTC-PAMP

“Heraeus appreciated very much working with TERA. They could really demonstrate their competence in automation and in tailor made solutions to meet our requirements and needs. We both gained mutual benefits through discussions during the development of the equipment. TERA improved many features and functions of their equipment through our practical experience whilst we got a better and more competitive solution at the same time. The attitude on continuous improvement, good after sales service and tailored solutions make TERA a good partner to work with.”

- Heraeus Hong Kong

"We have been working with Tera since 2018, when we installed their T-Flexicell robot cell for one of our CNC milling machines. Although at the beginning we had to adjust some details in the automation system (it was the first cell that Tera had installed), we can safely state that we are fully satisfied with Tera for both their efficient and timely after-sales services and the real benefits that the T-Flexicell cell is bringing to production day after day".

- Alberto Andrei - Presidente di Andrei Srl

” It has been an absolute pleasure to work with Tera and I am very pleased that we selected them as a provider in our latest state-of-the art precious metals project. The professionalism, innovation, and passion in all areas of their operation has been stellar. They not only had the flexibility to work within our defined parameters but provided us with logical, well-articulated, alternatives in both our process design and equipment specifications. As an engineer, and having been to their facility, I can attest that their design and fabrication abilities are exemplified in the superb attitude of their employees along with the excellent manufacturing practices witnessed during my visit. The quality of their in-house fabrication, the superiority of the third-party components and their attention to quality construction makes Tera one of our few de facto standard suppliers.”

David B. Hurst, President and CEO of BACTRAC TECHNOLOGIES

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